“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Providing your clients with a great ‘customer experience’, is something many industries, such as those in the leisure and luxury goods industries, understand as being not a
“We’re not in the coffee business. It’s what we sell as a product but we’re in the people business” Howard Schultz, Starbucks Do you know what your clients actually want from you as a lawyer or a law firm? Are you focused on your clients’ actual vs perceived wants and needs? Taking a leaf out of Howard
What if there was a ‘TripAdvisor’ to rate and review law firms, just how would you fare, and would you care? While this idea may sound far-fetched and a most unlikely scenario, as review sites such as www.ratedsolicitors.comindicates, this is no longer just a fanciful idea but is indeed becoming a reality of the manner in
“We are not in the coffee business serving people, but in the people business serving coffee“ Howard Schultz, Founder & CEO of Starbucks As a lawyer or a law firm – what are you in the business of? Is it providing legal services? Or are you in fact in the business of securing someone’s future? Safeguarding a
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel” – Maya Angelou Many lawyers, perhaps as a result of their legal training and education, believe that the key ingredient for becoming a successful lawyer is to possess and demonstrate
If you look at the current headlines and articles regarding how the legal profession is being disrupted and what law firms need to do to remain on the forefront, most inevitably discuss and point to how technology, and in particular artificial intelligence, is ‘revolutionising’ and unsettling the legal profession, forever changing how legal services will be and are being consumed.
Helen Burt. Website By SiteMeUp Online Marketing Pty Ltd.