As coaches, we are used to, and in my view, probably prefer for a number of reasons, conducting our coaching sessions face-to-face. Not only does having direct, face-to-face contact allow us to be more present with our clients, it assists us to more easily establish the trust and rapport so critical for a successful coaching relationship,
The COVID-19 crisis has resulted in the majority of us having to, without proper preparation or experience for some, now work remotely from home. For many of us, this ‘new normal’ way of working has been quite daunting and unsettling, particularly for those of us that have no prior experience of working remotely and accordingly no
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Providing your clients with a great ‘customer experience’, is something many industries, such as those in the leisure and luxury goods industries, understand as being not a
“We’re not in the coffee business. It’s what we sell as a product but we’re in the people business” Howard Schultz, Starbucks Do you know what your clients actually want from you as a lawyer or a law firm? Are you focused on your clients’ actual vs perceived wants and needs? Taking a leaf out of Howard
How effective is your written communication? Do you know if it is making an impact, conveying your message clearly? Or is what you seeking to say getting ‘lost in translation’ due to writing which is poor, vague, muddled? As a lawyer, having worked in different jurisdictions, and in a variety of different legal environments, from top tier
How effectively are you communicating? Is it making an impact? Or is what you seeking to impart getting ‘lost in translation’? Good communication is as stimulating as black coffee, and just as hard. Anne Spencer Communicating effectively and with a view to influence and motivate, is more than simply a question of what you say and the
“We are not in the coffee business serving people, but in the people business serving coffee“ Howard Schultz, Founder & CEO of Starbucks As a lawyer or a law firm – what are you in the business of? Is it providing legal services? Or are you in fact in the business of securing someone’s future? Safeguarding a
Looking at the profiles of lawyers on a number of law firm websites, you would be forgiven for thinking that most lawyers are cut from the same cloth. Take a minute look at your own law firm’s website and lawyer profiles. To what extent does your profile and content differ from those of other law firms?
