It’s your reaction to adversity, not adversity itself that determines how your life’s story will develop.― Dieter F. Uchtdorf In the stress-rich, high functioning and competitive culture and environment that is the ‘norm’ in many law firms, it is no surprise that many lawyers are suffering from increasing levels of stress, burnout and anxiety and
Why building a collaborative, team-orientated culture can exponentially benefit lawyers and law firms alike “Alone we can do so little; together we can do so much.” – Helen Keller As lawyers, we are trained to be individualistic, independent thinkers, self-reliant and territorial – holding on to and being very protective of our seemingly valuable resources,
The Lawyer-Leader – Inspiration Not Domination – Your Competitive Advantage The traditional law firm model is, in general, one of a ‘top down’ approach, one where more junior lawyers report to and are required to follow the instructions of more senior lawyers and where there is a clearly delineated ‘senior management’ who make and take
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Providing your clients with a great ‘customer experience’, is something many industries, such as those in the leisure and luxury goods industries, understand as being not a
“We’re not in the coffee business. It’s what we sell as a product but we’re in the people business” Howard Schultz, Starbucks Do you know what your clients actually want from you as a lawyer or a law firm? Are you focused on your clients’ actual vs perceived wants and needs? Taking a leaf out of Howard
How effective is your written communication? Do you know if it is making an impact, conveying your message clearly? Or is what you seeking to say getting ‘lost in translation’ due to writing which is poor, vague, muddled? As a lawyer, having worked in different jurisdictions, and in a variety of different legal environments, from top tier
How effectively are you communicating? Is it making an impact? Or is what you seeking to impart getting ‘lost in translation’? Good communication is as stimulating as black coffee, and just as hard. Anne Spencer Communicating effectively and with a view to influence and motivate, is more than simply a question of what you say and the
Can you recognise the highly successful companies behind these statements? “With great courage, integrity and love, we embrace our responsibility to co-create a world where each of us, our communities and our planet can flourish” (Whole Foods) “Democratizing the skies” (Southwest Airlines) “To organise the world’s information and make it universally accessible and useful” (Google)
Attracting, motivating and then, importantly, retaining talent is no longer simply a question of who is able to throw the most money at a stellar candidate. It is now, and requires now, a more strategic and vastly different approach if a business is to remain profitable, viable and sustainable. Today’s workforce, and I refer here, in
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