Helen Burt - Empowerment Coach & MediatorHelen Burt - Empowerment Coach & Mediator

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Category: Practice Management

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Helen Burt
20 Jul 2019 / Published in Client Management, Communication, Competitive Advantage, Practice Management

CX VS CS – THE DIFFERENTIATOR BETWEEN THE GOOD, THE BAD & THE UGLY

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Providing your clients with a great ‘customer experience’, is something many industries, such as those in the leisure and luxury goods industries, understand as being not a
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Helen Burt
03 Jul 2019 / Published in Client Management, Communication, Competitive Advantage, Practice Management

HOW CLIENT-CENTRIC ARE YOU?

 “We’re not in the coffee business.  It’s what we sell as a product but we’re in the people business” Howard Schultz, Starbucks Do you know what your clients actually want from you as a lawyer or a law firm?  Are you focused on your clients’ actual vs perceived wants and needs?   Taking a leaf out of Howard
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Helen Burt
20 Jun 2019 / Published in Career Management, Competitive Advantage, Practice Management, Time Management, Work Smart, Work-Life Balance

BE PURPOSE-DRIVEN … NOT PROFIT-DRIVEN

Can you recognise the highly successful companies behind these statements? “With great courage, integrity and love, we embrace our responsibility to co-create a world where each of us, our communities and our planet can flourish” (Whole Foods) “Democratizing the skies” (Southwest Airlines) “To organise the world’s information and make it universally accessible and useful” (Google)
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Helen Burt
14 Feb 2019 / Published in Practice Management, Time Management, Why Coaching?, Work-Life Balance

ARE YOU TIME POOR STRESS RICH?

Having a better work-life balance, running a more successful, productive and profitable practice requires taking 'time out' to develop better time management skills and practices.
SCARF
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Helen Burt
08 Feb 2019 / Published in Practice Management

CAN ‘SCARF’ HELP YOUR ORGANISATION MANAGE CHANGE FATIGUE?

The need to continuously and constantly change is affecting all sectors and industries. In fact, adapting to a constantly changing environment is no longer a luxury but a necessity for any business wishing to remain on the front foot and be competitive.
Is your amygdala hijacking your potential
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Helen Burt
08 Feb 2019 / Published in Practice Management

IS YOUR AMGYDALA HIJACKING YOU?

Aspiring to get onto the partnership track? Dreaming about becoming your own boss, starting your own legal practice? Considering applying to work at that ‘magic circle’ law firm? What is holding you back from achieving your dream? Are you consumed by self-doubt and fear? If so, it may be that your amygdala is hijacking you!
SWOT Feature
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Helen Burt
01 Feb 2019 / Published in Practice Management

TIME TO ‘S.W.O.T UP’ ON HOW YOU STACK UP

Disruption of the legal profession is not something that is likely to happen sometime in the future, it is here, and it is happening now! So, how prepared is your legal practice or law firm to meet the challenge? How have you assessed your firm’s strengths and weaknesses?

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